Privacy policy

We collect the information you give us and some information automatically when you use Servicely.

• Account details: your phone number, first and last name, and optionally a profile photo.
• Addresses and location: the service addresses you save, the map location you pick, and, with your permission, your device location. You can withdraw location permission in your device settings at any time.
• Booking details: the service, company, date, time, duration, staff preferences and any notes you add.
• Reviews: ratings and comments you leave about a service company.
• Device information: a push notification token, device type, operating system and app version.
• Website data: our website uses cookies and similar technologies from Google and Meta to measure visits and advertising performance.

Card payments are processed by our payment provider, SkipCash. You enter your card details on SkipCash’s secure payment page, and Servicely never receives or stores them. We only receive the payment status, amount and a transaction reference.

If you choose to pay in cash, payment is settled directly with the service team.

• To create and secure your account, including verifying your phone number with a one-time code.
• To create, manage and complete your bookings, and to process payments, cancellations and refunds.
• To send you booking updates and service notifications.
• To provide customer support and resolve disputes.
• To display ratings and reviews of service companies.
• To keep the platform safe, prevent fraud and meet legal obligations.
• To understand how our app and website are used and improve them.

We do not sell your personal information. We share it only as described here.

• Service companies: the company you book receives your name, phone number, service address and booking details so it can deliver the service.
• Service providers: SkipCash (payments), Twilio (verification codes), Expo (push notifications), Google Maps (maps and addresses) and our cloud hosting provider, who process data only on our behalf.
• Advertising partners: Google and Meta, for website measurement and advertising.
• Legal reasons: when required by law or a valid request from authorities in Qatar, or to protect the rights and safety of our users and Servicely.

Your information may be stored and processed on servers located outside Qatar by our hosting and service providers. We take reasonable steps to protect it wherever it is processed.

We keep your information while your account is active. Booking and payment records may be kept longer where needed for legal, accounting or dispute purposes. When information is no longer needed, we delete or anonymize it.

You can ask us to delete your account and personal information at any time by contacting us by email or WhatsApp from the phone number registered on your account. We complete deletion requests within 30 days, except for records we are legally required to keep.

Subject to applicable law in Qatar, including Law No. 13 of 2016 on the Protection of Personal Data Privacy, you can request access to, correction of or deletion of your personal information, and object to certain processing.

We use appropriate technical and organizational measures to protect your information, including encrypted connections. No method of transmission or storage is completely secure, and we review our safeguards regularly.

Servicely is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

We may update this policy from time to time. We will change the date at the top of this page and, for significant changes, notify you in the app.

Questions about this policy or your personal information? Reach us at: